We strive to ensure you are satisfied with your purchase. If you are not completely satisfied, we offer a return and cancellation policy to help you with your needs. Please review our policy below for details on how to return items or cancel orders.
2. Returns
2.1 Eligibility for Returns
Timeframe: You may return most items within 7 days of receipt. Please check individual product pages for any specific return restrictions or exceptions.
Condition: Items must be returned in their original condition, unused, and with all original packaging and tags. Items that have been worn, used, or altered are not eligible for return.
Non-Returnable Items: The following items cannot be returned: [e.g.,, Personalized or custom-made items, intimate apparel, etc.]
2.2 Return Process
Request a Return: Contact our customer service team at mangrezi.in@gmail.com/+91 8848313557 to request a return authorization. Provide your order number and the reason for the return.
Return Instructions: We will provide you with a return shipping label and instructions on how to return the item.
Ship the Item: Pack the item securely and ship it back to us using the provided label. Ensure you obtain a tracking number for the return shipment.
Inspection and Refund: Once we receive and inspect the returned item, we will process your refund within 10 business days. Refunds will be issued to the original payment method.
2.3 Return Shipping Costs
Free Returns: Returns are free if the item is defective or if we made an error with your order. In this case, we will provide a prepaid return label.
Customer-Paid Returns: For all other returns, customers are responsible for the cost of return shipping unless otherwise specified.
3. Cancellations
3.1 Order Cancellation
Before Shipping: You can cancel your order before it has been processed or shipped. Contact us immediately at [Customer Service Email/Phone Number] with your order number to request cancellation.
After Shipping: If your order has already been shipped, you will need to wait until you receive the item and then follow our return process.
3.2 Cancellation Fees
Order Processing Fee: If applicable, a small order processing fee may be deducted from your refund if the order is canceled after processing but before shipment.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
5. Refunds
Processing Time: Refunds will be processed within 1 business days after we receive and inspect the returned item. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Partial Refunds: If only part of your order is returned, we will issue a partial refund for the returned items. Shipping charges are non-refundable.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service team at mangrezi.in@gmail.com/ +91 8848313557 within 7 days of receiving the item. We will arrange for a replacement or refund at no additional cost to you.
7. Contact Us
For any questions or concerns regarding our return and cancellation policy, please contact us at:
Email: mangrezi.in@gmail.com
Phone: +91 8848313557
8. Changes to Policy
We reserve the right to update or modify our return and cancellation policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.
Thank you for shopping with us! We appreciate your business and are here to assist you with any issues you may have.